Warranty policy

Every product sold by ZENQOR Trading is covered by a warranty against manufacturing defects, honoured at our Doha service points. Keep your invoice or order number — it is your proof of warranty.

Coverage periods

• E-scooters & e-bikes: [2 years] on battery and motor, [1 year] on the controller and electrical assembly.
• Small appliances & personal care: [1 year] against manufacturing defects.
• Consumables and wear parts (tyres, brake pads, inner tubes, blades, filters): not covered unless defective on arrival.

What's covered

• Manufacturing defects in materials or workmanship under normal use.
• Battery failure below [70%] of rated capacity within the battery warranty period.
• Repair or replacement (at ZENQOR's discretion) at our showroom service points.

What's not covered

• Damage from accidents, water immersion, misuse, overloading beyond rated capacity, or unauthorised modification.
• Repairs attempted outside ZENQOR-authorised service.
• Normal wear and cosmetic damage that does not affect function.

How to claim

WhatsApp us your order number and a short description (photo/video helps), or bring the product with your invoice to either showroom — Zenqor Shop 1 (Salwa Road, Doha) or Store-BV (Barwa Village, Al Wakrah). Typical assessment time is [3–5 working days].