Terms and Conditions

Effective Date: [01-01-2026]
Website: [zenqor.qa]
Company: ZEN-QOR

Welcome to ZEN-QOR. These Terms and Conditions govern your use of our website, products, services, and related sales channels. By accessing this website or placing an order, request, or inquiry through ZEN-QOR, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use this website.

1. About ZEN-QOR

ZEN-QOR operates as a market development and supply company supporting direct importation, structured distribution, project-based supply, and multi-channel sales across Qatar and the GCC. Product availability, pricing, fulfillment methods, and commercial conditions may vary depending on product type, order type, and sales channel.

2. Scope of Use

These Terms apply to:

  • use of the ZEN-QOR website;
  • B2C purchases made through the website;
  • B2B inquiries, quotation requests, and RFQ-based transactions;
  • communication and engagement through website forms, email, phone, or WhatsApp where connected to ZEN-QOR services.

3. Product Information

ZEN-QOR aims to provide accurate product descriptions, specifications, pricing, images, and availability information. However:

  • product images may be illustrative;
  • specifications may vary by model, batch, supplier update, or product revision;
  • colors, packaging, and minor details may differ from website display;
  • errors or omissions may occur and may be corrected without prior notice.

ZEN-QOR reserves the right to update, modify, suspend, or discontinue any product or category at any time.

4. Pricing and Availability

All prices shown on the website are subject to change without notice unless confirmed through an accepted order or written quotation.

ZEN-QOR reserves the right to:

  • correct pricing errors;
  • cancel orders affected by technical or pricing mistakes;
  • limit order quantities;
  • refuse or restrict orders where stock, compliance, or fulfillment conditions require it.

Availability shown on the website does not guarantee final availability until the order or request is reviewed and confirmed.

5. B2C Orders

For products offered for direct purchase:

  • orders are subject to review and acceptance by ZEN-QOR;
  • payment, stock confirmation, and fulfillment validation may be required before dispatch;
  • submission of an order does not automatically guarantee acceptance or shipment.

ZEN-QOR may contact the customer for verification, stock clarification, delivery coordination, or order adjustment where needed.

6. B2B / RFQ / Inquiry Orders

Certain products, categories, bulk orders, project items, or commercial supply requests may be offered on an inquiry, quotation, or RFQ basis rather than as direct online purchases.

For such orders:

  • pricing may not be publicly displayed;
  • commercial terms may differ from standard B2C sales;
  • final supply is subject to quotation approval, stock, lead time, and written confirmation;
  • project, bulk, or RFQ-based transactions may be governed by separate commercial terms.

ZEN-QOR reserves the right to approve, reject, modify, or re-scope RFQ and B2B requests depending on commercial, technical, or regulatory factors.

7. Payment

Accepted payment methods may vary by order type and sales channel. These may include:

  • online payment;
  • bank transfer;
  • approved manual payment methods;
  • quotation-based commercial settlement for B2B orders.

ZEN-QOR may delay processing, dispatch, or confirmation until payment or payment verification is completed.

8. Delivery and Fulfillment

Delivery timelines are estimates unless otherwise expressly confirmed.

ZEN-QOR is not liable for delays caused by:

  • supplier or importer issues;
  • customs or regulatory clearance;
  • logistics disruptions;
  • force majeure events;
  • incorrect customer information;
  • third-party courier delays.

Risk transfer, delivery conditions, and acceptance terms may vary depending on whether the transaction is B2C, B2B, project-based, or special-order.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to the applicable Refund & Returns Policy published by ZEN-QOR.

Certain categories may not be returnable, including:

  • project or bulk orders;
  • special-order items;
  • customized products;
  • products sold under RFQ or separate commercial agreement, unless otherwise agreed or defective.

10. Warranty

Some products may be sold with warranty coverage subject to category-specific and supplier-specific terms.

Warranty coverage may not apply where issues arise from:

  • misuse;
  • improper installation;
  • physical damage;
  • unauthorized repair or modification;
  • commercial misuse beyond intended use.

Where applicable, warranty claims must follow the warranty procedure defined by ZEN-QOR.

11. User Responsibilities

By using this website, you agree:

  • to provide accurate and complete information;
  • not to misuse the site or interfere with its operation;
  • not to submit false inquiries, fraudulent orders, or misleading commercial requests;
  • not to attempt unauthorized access to any system, account, or data.

ZEN-QOR may suspend or restrict access where misuse or suspicious activity is detected.

12. Account Registration

Where account registration is enabled:

  • users are responsible for maintaining the confidentiality of their credentials;
  • users are responsible for all actions taken through their account;
  • ZEN-QOR may suspend, restrict, or terminate accounts in cases of misuse, fraud, or policy violation.

13. Intellectual Property

All website content, including but not limited to:

  • text,
  • graphics,
  • logos,
  • product presentation,
  • design elements,
  • page structure,
  • downloadable content,

is owned by or licensed to ZEN-QOR unless otherwise stated, and may not be copied, reproduced, distributed, modified, or reused without prior written permission.

14. Third-Party Content and Links

This website may include links, integrations, or references to third-party tools, brands, logistics providers, or service platforms. ZEN-QOR is not responsible for the content, policies, availability, or actions of third-party websites or services.

15. Limitation of Liability

To the maximum extent permitted by applicable law, ZEN-QOR shall not be liable for:

  • indirect or consequential loss;
  • loss of profits;
  • loss of business opportunity;
  • delay-related damages;
  • data loss;
  • interruption caused by website downtime, technical issues, or external service failure.

ZEN-QOR’s liability, where applicable, shall generally be limited to the value of the relevant order or transaction giving rise to the claim, unless otherwise required by law.

16. Compliance and Regulatory Reservation

ZEN-QOR reserves the right to delay, reject, suspend, or cancel the sale, delivery, or support of any item if required for:

  • regulatory compliance;
  • import or customs restrictions;
  • product conformity review;
  • safety or technical compliance;
  • documentation insufficiency;
  • commercial or sanctions-related review, where applicable.

17. Privacy

Your use of this website is also subject to the ZEN-QOR Privacy Policy. By using this site, you acknowledge that personal information may be processed in accordance with the applicable privacy notice and operational requirements of the business.

18. Amendments

ZEN-QOR may revise these Terms and Conditions at any time. The updated version will become effective once published on the website. Continued use of the site after changes are published constitutes acceptance of the revised Terms.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Qatar, unless otherwise agreed in a separate written commercial arrangement.

20. Contact Information

For questions regarding these Terms and Conditions, please contact:

ZEN-QOR
Email: [info@zenqor.qa]
Phone / WhatsApp: [0097466773710]
Website: [zenqor.qa]