Privacy Policy

Effective Date: [01-01-2026]
Website: [zenqor.qa]
Company: ZEN-QOR

ZEN-QOR respects your privacy and is committed to protecting personal information collected through our website, communications, and sales channels. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with ZEN-QOR.

By using this website or submitting your information to ZEN-QOR, you acknowledge and accept the practices described in this Privacy Policy.

1. Who We Are

ZEN-QOR is a Qatar-based market development and supply company engaged in direct importation, market development, project-based distribution, and omni-channel sales across Qatar and the GCC. Depending on the type of interaction, ZEN-QOR may process personal information in relation to online purchases, B2B inquiries, quotation requests, support services, marketing communications, and website operations.

2. Information We May Collect

We may collect and process the following categories of information:

A. Information you provide directly

This may include:

  • name;
  • company name;
  • email address;
  • phone number;
  • delivery address;
  • billing details;
  • account registration details;
  • inquiry or RFQ details;
  • warranty or support request information;
  • communications sent through contact forms, email, WhatsApp, or other channels.

B. Order and transaction information

This may include:

  • order details;
  • product selections;
  • quotation requests;
  • payment-related references;
  • shipping and delivery details;
  • invoice and fulfillment records.

C. Technical and website usage information

This may include:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • referral source;
  • pages visited;
  • time spent on the website;
  • user actions on the website;
  • cookies and similar technologies.

D. Customer service and support information

This may include:

  • complaint details;
  • service requests;
  • warranty claims;
  • support history;
  • product issue records.

3. How We Use Your Information

ZEN-QOR may use personal information for the following purposes:

  • to process orders, inquiries, and RFQ requests;
  • to communicate regarding products, orders, quotations, fulfillment, delivery, and support;
  • to verify identity or request legitimacy where needed;
  • to provide customer service, after-sales support, warranty handling, and issue resolution;
  • to manage website accounts and access;
  • to improve website performance, usability, security, and customer experience;
  • to analyze product demand, sales activity, and commercial performance;
  • to prevent fraud, misuse, or unauthorized activity;
  • to comply with legal, regulatory, customs, tax, accounting, and operational requirements;
  • to send updates, service notices, and, where permitted, relevant marketing or business communications.

4. Legal / Operational Basis for Processing

Where applicable, we process personal information because:

  • it is necessary to respond to your inquiry or request;
  • it is necessary to fulfill an order, quotation, or commercial interaction;
  • it is necessary for our legitimate business operations, service delivery, and website security;
  • it is required for compliance with applicable legal and regulatory obligations;
  • you have voluntarily provided the information for communication or business purposes.

5. Cookies and Tracking Technologies

ZEN-QOR may use cookies, analytics tools, and similar technologies to:

  • operate and secure the website;
  • remember session or account preferences;
  • understand how visitors use the site;
  • improve website functionality and performance;
  • support analytics, remarketing, or campaign measurement where implemented.

You may restrict or disable cookies through your browser settings, but some parts of the website may not function properly as a result.

6. Sharing of Information

ZEN-QOR does not sell personal information to third parties.

We may share information where necessary with:

  • logistics, courier, and delivery providers;
  • payment service providers;
  • IT, hosting, website, or security service providers;
  • customer support or communication platforms;
  • regulatory, customs, legal, tax, or governmental authorities where required;
  • commercial or technical partners involved in the fulfillment of a request, order, project, or support case.

Any such sharing will be limited to what is reasonably necessary for the relevant purpose.

7. B2B / RFQ / Commercial Requests

If you submit a quotation request, B2B inquiry, or project-related request, the information you provide may be used to:

  • assess the commercial request;
  • prepare quotations;
  • evaluate supply scope, quantity, and use case;
  • route the request internally to the appropriate sales or operations team;
  • follow up regarding proposed products, commercial terms, timelines, or clarifications.

8. Marketing Communications

ZEN-QOR may send service-related and business-related communications by email, phone, or WhatsApp where relevant to your interaction with us.

Where marketing communications are used, you may request to opt out at any time by contacting ZEN-QOR or using any unsubscribe mechanism provided, where available.

9. Data Retention

ZEN-QOR retains information only for as long as reasonably necessary for:

  • order fulfillment;
  • warranty and support handling;
  • customer relationship management;
  • internal recordkeeping;
  • legal, tax, audit, and compliance obligations;
  • security and fraud monitoring.

Retention periods may vary depending on the type of information and the nature of the relationship or transaction.

10. Data Security

ZEN-QOR takes reasonable administrative, technical, and operational measures to protect personal information against:

  • unauthorized access;
  • misuse;
  • disclosure;
  • alteration;
  • loss;
  • destruction.

However, no website, digital transmission, or storage system can be guaranteed to be completely secure. Users should also take appropriate care in protecting their credentials and devices.

11. Account Security

If account registration is enabled on the website:

  • you are responsible for maintaining the confidentiality of your account credentials;
  • you are responsible for activities conducted through your account;
  • ZEN-QOR may suspend, restrict, or terminate accounts where misuse, fraud, or suspicious activity is detected.

12. Third-Party Services and Links

This website may integrate with or link to third-party tools, services, or platforms, including payment, analytics, logistics, communication, or social services.

ZEN-QOR is not responsible for the privacy practices, content, or security of third-party websites or services. Users should review the privacy policies of those providers separately.

13. International / Cross-Border Operational Handling

Because ZEN-QOR supports importation, distribution, and commercial operations linked to Qatar and the GCC, certain information may be processed through operational systems, logistics workflows, or service providers that support cross-border business activity, where reasonably necessary.

14. Your Rights and Requests

Subject to applicable law and operational limitations, you may request:

  • access to the personal information you have provided;
  • correction of inaccurate information;
  • updating of contact details;
  • deletion of information where retention is no longer required and deletion is legally or operationally permissible;
  • withdrawal from non-essential communications.

ZEN-QOR may request verification before acting on privacy-related requests.

15. Children’s Privacy

ZEN-QOR’s website and services are not intended for children as a primary audience. We do not knowingly collect personal information from children through this website for independent consumer use.

16. Policy Updates

ZEN-QOR may update this Privacy Policy from time to time. Any updated version becomes effective when published on the website. Continued use of the site after updates are published constitutes acknowledgment of the revised policy.

17. Contact Us

For privacy-related questions or requests, please contact:

ZEN-QOR
Email: [info@zenqor.qa]
Phone / WhatsApp: [0097466773710]
Website: [zenqor.qa]