Shipping Policy

Effective Date: [01-01-2026]
Website: zenqor.qa
Company: ZEN-QOR

At ZEN-QOR, we are committed to providing reliable order handling, clear delivery communication, and structured fulfillment across our sales channels. This Shipping Policy explains how shipping, delivery, dispatch timing, and fulfillment conditions are handled for orders placed through ZEN-QOR.

By placing an order, submitting an inquiry, or purchasing through ZEN-QOR, you acknowledge and accept this Shipping Policy.

1. Scope

This policy applies to:

  • online B2C purchases made through the ZEN-QOR website;
  • direct retail fulfillment where applicable;
  • selected local delivery arrangements;
  • certain B2B, RFQ, or project-related shipments where relevant.

Because ZEN-QOR operates across direct sales, structured distribution, project supply, and quotation-based transactions, shipping terms may vary depending on:

  • product category;
  • stock status;
  • sales channel;
  • destination;
  • delivery method;
  • order size or order type.

2. Delivery Coverage

ZEN-QOR may provide delivery or shipping support within:

  • Qatar;
  • selected GCC destinations, where available;
  • approved project or business locations subject to operational review.

Some products, destinations, or order types may require special shipping review before confirmation.

3. Order Processing Time

Orders are typically processed after:

  • order submission;
  • payment confirmation, where applicable;
  • stock verification;
  • commercial review, where required;
  • address and contact validation.

Processing time may vary depending on:

  • item availability;
  • order size;
  • sales channel;
  • import or warehouse status;
  • order complexity;
  • RFQ or project approval requirements.

Submission of an order does not automatically mean the order has been dispatched.

4. Dispatch Timing

If the ordered item is in stock and ready for release, dispatch may typically occur within a reasonable operating timeframe after confirmation.

However, dispatch may be delayed due to:

  • stock availability checks;
  • warehouse preparation;
  • product inspection;
  • payment verification;
  • compliance or documentation review;
  • logistics or courier availability;
  • force majeure or external disruption.

Any delivery or dispatch timeframe shown on the website is an estimate unless otherwise expressly confirmed in writing.

5. Delivery Methods

Depending on the product and order type, ZEN-QOR may use:

  • local delivery;
  • courier service;
  • third-party logistics provider;
  • scheduled delivery coordination;
  • project-site delivery arrangement;
  • collection / pickup by arrangement, where offered.

ZEN-QOR reserves the right to determine the most suitable fulfillment method based on order value, product type, size, destination, and operational conditions.

6. Shipping Charges

Shipping or delivery charges may:

  • be displayed at checkout;
  • be confirmed after order review;
  • vary by destination, weight, size, urgency, or product type;
  • be included, excluded, or separately quoted depending on the order type.

For B2B, RFQ, project, bulk, or special delivery arrangements, shipping charges may be handled under separate quotation or commercial terms.

7. Delivery Address Accuracy

Customers are responsible for providing:

  • correct delivery address;
  • accurate phone number;
  • valid contact information;
  • any relevant location notes or access details.

ZEN-QOR is not responsible for delays, failed delivery, or additional charges resulting from:

  • incomplete address information;
  • incorrect phone number;
  • unavailability of recipient;
  • access restrictions at the delivery location;
  • customer-requested delivery changes after processing.

8. Failed Delivery / Unsuccessful Delivery Attempts

If delivery cannot be completed due to customer-related reasons, ZEN-QOR may:

  • reschedule delivery;
  • charge an additional delivery fee;
  • hold the order for collection or further instruction;
  • cancel the shipment or order where necessary.

Repeated failed delivery attempts may result in delay, return, storage handling, or cancellation depending on the case.

9. Inspection Upon Delivery

Customers are strongly advised to inspect delivered items promptly upon receipt.

If the item is:

  • visibly damaged,
  • incomplete,
  • or incorrect,

the customer should report the issue as soon as possible and preferably within 48 hours of delivery, with clear photos or videos where relevant.

Failure to report visible delivery issues promptly may affect claim handling.

10. Risk and Transfer of Responsibility

Unless otherwise agreed in writing:

  • responsibility for the product may transfer upon successful delivery, handover, or signed/confirmed receipt;
  • for some B2B, project, or arranged deliveries, separate delivery acceptance terms may apply.

ZEN-QOR may require proof of delivery, delivery confirmation, or recipient verification where appropriate.

11. Partial Shipments

ZEN-QOR reserves the right, where operationally appropriate, to:

  • dispatch items separately;
  • split shipments by stock availability;
  • fulfill multi-item orders in stages;
  • coordinate partial delivery for large or mixed-category orders.

Where relevant, customers will be informed if an order is being fulfilled in multiple parts.

12. Delays

While ZEN-QOR aims to meet reasonable delivery expectations, delays may occur due to:

  • customs or import procedures;
  • supplier delays;
  • warehouse or stock reconciliation;
  • public holidays or peak demand periods;
  • third-party courier issues;
  • regulatory or technical compliance checks;
  • weather, force majeure, or operational disruption.

ZEN-QOR is not liable for indirect or consequential losses arising from shipping or delivery delays beyond its reasonable control.

13. B2B / RFQ / Project Deliveries

Orders processed through:

  • quotation,
  • RFQ,
  • project-based supply,
  • commercial agreement,
  • distributor or partner arrangements,

may be subject to separate delivery conditions, including:

  • lead time;
  • phased shipments;
  • Incoterms or delivery terms;
  • delivery acceptance procedures;
  • site coordination requirements;
  • unloading responsibilities;
  • commercial approval conditions.

Unless otherwise agreed in writing, project and B2B deliveries may not follow standard B2C dispatch expectations.

14. International / GCC Shipping

Where GCC or cross-border fulfillment is offered:

  • customs, regulatory, or import-related conditions may apply;
  • shipping costs may differ significantly from domestic delivery;
  • additional verification may be required before confirmation;
  • final availability may depend on destination-specific operational feasibility.

ZEN-QOR reserves the right to accept, reject, or re-scope cross-border shipping requests depending on the product and destination.

15. Delivery of High-Value / Technical / Large Items

Certain products may require:

  • special handling;
  • protected packaging;
  • scheduled delivery;
  • inspection on receipt;
  • technical coordination;
  • customer confirmation before dispatch.

This may apply in particular to:

  • mobility products;
  • project-use lighting products;
  • bulk orders;
  • selected appliances or technical items.

16. Collection / Pickup

Where collection or pickup is offered:

  • collection timing must be coordinated in advance;
  • valid order reference or proof of purchase may be required;
  • product responsibility may transfer upon collection or signed release.

ZEN-QOR reserves the right to define collection conditions depending on item type and warehouse policy.

17. Shipping Restrictions

ZEN-QOR may decline shipment or delivery where:

  • stock is unavailable;
  • the destination is outside the supported zone;
  • delivery is operationally unsafe or impractical;
  • payment or verification is incomplete;
  • the order requires additional commercial confirmation;
  • regulatory or compliance concerns exist.

18. Related Policies

Shipping and delivery matters may also be affected by the following policies and terms:

  • Terms and Conditions;
  • Refund & Returns Policy;
  • Warranty Policy, where applicable;
  • specific quotation or commercial agreement terms for B2B and project orders.

19. Contact for Delivery and Shipping Support

For shipping, delivery, or dispatch-related questions, please contact:

ZEN-QOR
Email: [info@zenqor.qa]
Phone / WhatsApp: [0097466773710]
Website: [zenqor.qa]

Please include:

  • order number;
  • invoice reference;
  • delivery address;
  • product name / SKU;
  • the delivery issue or inquiry.

20. Policy Updates

ZEN-QOR may revise this Shipping Policy from time to time. Any updated version becomes effective once published on the website. Continued use of the website or continued purchasing after such publication constitutes acknowledgment of the revised policy.